The tech who showed up to the house was probably just as surprised as I was that my dad was getting the ducts cleaned. But he saw this appointment as an opportunity, not a waste of time. He talked to my dad, found things out about him and the house. Because he spent just a few minutes with my dad, he was able to add on additional products and services. That tech turned a $375 duct cleaning job into a $1,500 IAQ solution job.
from Odor Management Plan in Controlling Smoke Odor http://bit.ly/2Gm4fU3
via http://bit.ly/2R7558e
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